Monthly Home Maintenance Subscription Terms of Service and Service Agreement

1. SERVICE DESCRIPTION 1.1 Subscription Service The Company provides monthly professional home maintenance services ("Service") to residential properties. Each monthly visit includes:

Comprehensive home maintenance inspection Preventive maintenance tasks Minor repairs and adjustments Seasonal maintenance checks Documentation of completed work and recommendations 1.2 Scope of Work Services include non-licensed maintenance tasks such as:

Plumbing maintenance (unclogging drains, fixing leaky faucets, toilet adjustments) Basic electrical work (outlet/switch replacement, light fixture installation) HVAC filter changes and basic maintenance Carpentry repairs (loose handles, squeaky doors, minor wood repairs) Painting touch-ups and minor wall repairs General maintenance (weatherstripping, caulking, hardware tightening) Seasonal preparations and inspections 1.3 Licensed Work Coordination When specialized work requiring professional licensing is identified, the Company will:

Coordinate with pre-approved licensed contractors on Customer's behalf Manage scheduling and communication Oversee quality of licensed work performed Licensed work costs are separate from subscription fees 2. SUBSCRIPTION TERMS 2.1 Billing and Payment Monthly subscription fee: Starting at $199/month (varies by home type and size) Payment due in advance on the same date each month Accepted payment methods: Credit card, ACH bank transfer Late payment fee: $25 after 10-day grace period Failed payment attempts may result in service suspension 2.2 Service Scheduling Monthly visits scheduled within agreed service window Customers receive 24-48 hour advance notice of scheduled visits Subscribers receive priority scheduling over one-time service customers Rescheduling requests must be made at least 24 hours in advance 2.3 Contract Duration Month-to-month subscription with no long-term commitment required 30-day written notice required for cancellation Service continues until end of paid billing period after cancellation notice 3. CUSTOMER RESPONSIBILITIES 3.1 Property Access Ensure safe access to all areas requiring service Provide working entry method (key, code, or presence during service) Notify Company of any safety hazards, pets, or special considerations Clear work areas of personal belongings when possible 3.2 Communication Maintain current contact information with Company Respond to scheduling communications within reasonable timeframe Report urgent issues between scheduled visits Provide feedback on service quality and specific concerns 3.3 Property Condition Property must be in generally good condition and structurally sound Customer responsible for providing necessary materials beyond basic supplies Major renovations or structural work may require service plan adjustments 4. COMPANY RESPONSIBILITIES 4.1 Service Delivery Provide skilled, insured technicians for all scheduled visits Complete work in professional, workmanlike manner Use appropriate tools and materials for assigned tasks Provide written summary of completed work and recommendations 4.2 Insurance and Licensing Maintain general liability insurance coverage Ensure all technicians are properly trained and background-checked Coordinate with licensed professionals when required by law Comply with all applicable local regulations and codes 4.3 Quality Assurance Stand behind all work performed under subscription Address customer concerns promptly and professionally Provide follow-up service for subscription-related issues at no additional charge 4.4 Emergency Response 12-hour response time guarantee for emergency calls during business days Emergency response available 24/7 with $150 service charge Emergency situations include: water leaks, electrical hazards, security issues, HVAC failures during extreme weather 5. ADDITIONAL SERVICES AND FEES 5.1 Subscription Benefits Priority scheduling for additional services 15% discount on non-subscription work No trip charges for emergency calls Extended warranty on subscription-performed work 5.2 Additional Charges Work exceeding 2 hours per visit: $75/hour Materials and supplies beyond basic consumables Licensed contractor services (at cost plus 10% coordination fee) Emergency calls outside normal business hours: $150 service charge 5.3 Excluded Services Major appliance repair or replacement Structural modifications or repairs Work requiring specialized permits Services beyond routine maintenance scope Landscaping or exterior grounds maintenance 6. LIABILITY AND WARRANTIES 6.1 Service Warranty 30-day warranty on all subscription work performed Defective work will be corrected at no additional charge Warranty void if customer or third party alters completed work 6.2 Limitation of Liability Company liability limited to cost of re-performing defective work Company not liable for pre-existing conditions or hidden defects Customer property damage covered by Company's insurance policy Company not responsible for consequential or indirect damages 6.3 Insurance Claims Both parties maintain appropriate insurance coverage Property damage claims handled through respective insurance providers Company provides full cooperation in claim investigations 7. CANCELLATION AND TERMINATION 7.1 Customer Cancellation 30-day written notice required (email acceptable) No cancellation fees or penalties Refunds not provided for unused portions of current billing period Final visit scheduled within cancellation notice period 7.2 Company Termination Rights Company may terminate service for:

Non-payment after 30-day notice period Unsafe working conditions that cannot be resolved Customer breach of agreement terms Abusive behavior toward Company personnel 7.3 Termination Process Written notice provided to customer Final invoice settled within 30 days Return of any customer property or access materials 8. GENERAL PROVISIONS 8.1 Modification of Terms Terms may be modified with 30-day written notice to customers Continued use of service constitutes acceptance of modified terms Material changes require customer acknowledgment 8.2 Privacy and Confidentiality Customer information kept confidential per Company privacy policy Home access information secured and limited to necessary personnel Service records maintained for quality and scheduling purposes 8.3 Dispute Resolution (Texas Specific) Good faith effort to resolve disputes directly between parties within 30 days For disputes exceeding $500, parties agree to binding arbitration under Texas Arbitration Act Arbitration conducted in [County], Texas with single arbitrator Texas law governs contract interpretation and enforcement Prevailing party entitled to reasonable attorney fees and costs Customer retains right to pursue claims in small claims court for amounts under jurisdiction limit 8.4 Force Majeure Neither party liable for delays due to circumstances beyond reasonable control Includes weather, natural disasters, government actions, or public health emergencies Service adjustments made when circumstances permit safe operations 10. LOYALTY PROGRAM TERMS 10.1 Program Structure 6-Month Subscribers:

5% additional discount on non-subscription services Complimentary seasonal deep-clean service (2x per year) Priority emergency response (8-hour guarantee vs. 12-hour standard) 12-Month Subscribers:

10% additional discount on non-subscription services Complimentary annual home safety inspection One free emergency call per year (waived $150 service charge) Transferable service credits for missed visits due to travel 24-Month Subscribers:

15% additional discount on non-subscription services Quarterly home optimization consultations Two free emergency calls per year Complimentary minor appliance maintenance (dishwasher, garbage disposal, etc.) Referral bonus: One month free service for each successful referral 10.2 Program Conditions Loyalty benefits calculated from continuous subscription start date Benefits lost if subscription cancelled and restarted Unused benefits expire at end of each program year Program terms subject to modification with 60-day notice Benefits non-transferable between properties or customers 11. CONTACT INFORMATION For Service Issues: Email: contactus@convenienthands.com Phone: 5126942147

For Billing Questions: Email: billings@convenienthands.com Phone: 5125222594

For Cancellations: Email: cancel@convenienthands.com Written Notice: P.O. Box 1461, Pflugerville, TX 78660

12. CUSTOMER ACKNOWLEDGMENT By signing below or accepting these terms electronically, Customer acknowledges:

Reading and understanding all terms and conditions Agreement to be bound by these terms Authority to enter into this agreement for the specified property This agreement constitutes the entire understanding between the parties and supersedes all prior negotiations, representations, or agreements relating to this subject matter.